If I could leave a zero star review I would. To begin I was not even greeted when I entered the store, then I waited about 10 minutes before I even saw a sales representative on the floor. I came in to purchase a new phone, and the sales associate told me to not even waste my time buying it in the store. You would think a store would want to make money but I guess not. I even thought about opening up my own account, but completely changed my mind after visiting the store. I will definitely be looking for other service carriers.
Busy store. Knowledgeable crew. Very friendly. Because they're so busy, sometimes there is a wait. Free WiFi.
Needed to have a factory reset on my phone and couldn't do it at home. Went in to store and they were able to do the reset. Nice customer service.
They put you through this check in process, when it would be faster to simply take care of the issue/question.
The staff is very helpful when you have any problems. If it is within their power to fix it, they will, or they will do what they can to get you the help you need. They are stocked with most of the latest technology and are very well educated in all aspects of their jobs.
Verizon is a US Store based in Alpena, Michigan. Verizon is located at 2389 US 23 S, Alpena, MI 49707, USA.
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